New Patient

New Patient

Our aim is to achieve the highest standard of pain free dental health for you and your family in a caring, friendly and relaxed atmosphere. It is our goal to provide excellent treatment through careful assessment and planning with long term, predictable outcomes.

How? Preservation, prevention and health

Through regular check-ups and routine dental hygiene treatments, we aim to preserve and maintain the health of your teeth and gums, preventing dental disease. Through a combination of these measures, patient education and modern preventive dental techniques, we aim for you to keep your teeth for life with comfortable treatments, achieving long lasting results.

We aim to achieve this through Communication, choice and information

In many cases there is often more than one treatment option available. All our patients are seen as individuals with their own specific oral health requirements. Through effective and thorough communication at all stages, from initial consultation to post treatment care, we aim to take the time to explain all your treatment options so that you can make informed choices about your treatments and health, based on sound clinical evidence and experience.
Your smile is a basic communication tool. An attractive smile and fresh breath are important to everyone and also feature as one of our top priorities in your treatment. We undertake continual training to utilise the latest advancements in techniques and invest in the best materials and products to deliver consistently superior results in complete safety.

Joining our Practice

There are three stages to joining and becoming a Private member of our Practice

(We will be starting a members plan which comes with discounts! Ask reception for more details)..

  • Providing us with your details (name; address; date of birth, etc)
  • Booking a New Patient Examination
  • Attending for and completing your New Patient Examination with the Dentist

Both stages 1. and 2. can be done over the telephone.

Only when your New Patient Examination has been completed are you a member of our practice.
Please note patients who only attend for emergency or casual treatment including patients that are referred to us are not members of our practice.

We always advise that you arrive 10 minutes early for any dental appointment, this is especially important for your first visit.

Before seeing the dentist we will ask you to complete a confidential Medical History Form. The medical history form must be completed before the start of your appointment as the information provided may influence your care.

We accept cash, debit cards and most credit cards.  We do offer contactless payments under £30.00.  Cheques and American Express are NOT accepted.

The first appointment is really for introductions and for the dentist to listen to any concerns or special requirements you may have. Within this appointment you can also expect the dentist to…

  • Take a full chart of your mouth including: to check that all teeth and fillings present, and check the health of your gums and supporting bone
  • Take some radiographs (x-rays) if necessary
  • Carry out a full oral cancer screening examination (which is repeated annually or sooner if necessary)
  • Provide assessment and advice concerning your oral health

This initial appointment normally lasts around  15 – 20 minutes.

 

Making an Appointment

If you would like to make an appointment, you can do so by contacting the practice by telephone on 01737224870, through our contacts page or by popping in and speaking to the receptionist.
You can express a preference about which dentist you would like to see you and we do our best ensure your request is met. However, we hope you understand that this is not always possible. If you do have a preference of practitioner, please let us know when booking your appointment.

 

Late Arrivals, Late Cancellations, Missed Appointments and Emergencies

So that we can concentrate on caring for our patients who cooperate with our appointment system our policy is to remove patients from our books if they fail to attend or cancel 2 or more appointments without giving the required 24 hours notice.  We choose to monitor this and take into consideration and record any extenuating circumstances.

 

Late Arrivals

Whilst every effort is made to see all patients, our practice runs to a very tight schedule. If you arrive late for your allotted time, it will be regarded as a missed appointment and marked as Failed to Attend.

Late Cancellations

You should provide us with as much notice as possible if you have to change or cancel an appointment. We require whenever possible at least 24 hours notice. This enables us to reschedule our list and perhaps see someone in need of emergency treatment or urgent care. If an appointment is cancelled with less than the required 24 hours notice it will be marked as a Failed to Attend.

Missed Appointments

Missing appointments wastes time and resources which are needed for other patients. Missed appointments will be recorded as Failed to Attend.  If, for any reason, you miss an appointment we may contact you by phone or letter to arrange a new one.  However, it is the responsibility of the patient to ensure a new appointment is arranged.

Emergencies

Although we endeavour to see everyone in pain, priority will be given to registered patients. If you are not a registered patient we will try as hard as we can to find you an appointment, but we cannot guarantee there will be an available slot. We will however help with advice and pointing you in the right direction to finding someone who can help.

If you require an emergency NHS dental appointment: Please call 01737224870

Patients’ Complaints Procedure

Patient information

If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure for dealing with complaints.  Our complaints system adheres to national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:
·  within 6 months of the incident that caused the problem;
or
·  within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints should be addressed to Dr Ruta Lagunaite.  Alternatively, you may ask for an appointment with Dr Ruta Lagunaite in order to discuss your concerns.  She will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly.  It will be a great help if you are as specific as possible about your complaint.

What we shall do

We shall acknowledge your complaint as soon as possible normally within three working days and aim to have looked into your complaint within a fortnight of the date when you raised it with us.  We shall then be in a position to offer you an explanation, or a meeting with those involved.  There may be occasions, for instance at times of staff leave or sickness etc, when we cannot meet the timing targets that we have set ourselves and we hope that you will be understanding when this occurs.  In investigating your complaint, we shall aim to:
·  find out what happened and what went wrong;
·  make it possible for you to discuss the problem with those concerned, if you  would like this;
·  make sure you receive an apology, where this is appropriate;
·  identify what we can do to make sure the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we have to know that you have permission to do so.  A document signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.

Using other Complaint Services

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.  But this does not affect your right to approach other advisers, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.  You can contact:

Health Service Ombudsman
Telephone: 0345 015 4033 (Mon – Fri 8.30am – 5.30pm)
Call back: Send a text to the ‘call back’ service: 07624 813 005
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
Fax: 0300 061 4000
Write to: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
 
Care Quality Commission (CQC)
Telephone: 03000 616161 (Mon – Fri 8.30am – 5.30pm)
Email: enquiries@cqc.org.uk
Website: www.cqc.org.uk
Write to: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
 
General Dental Council
Telephone: 0845 222 4141 (Mon – Fri 8.00am – 6.00pm)
Email: information@gdcenquiries@cqc.org.uk
Website: www.gdc-uk.org
Write to: General Dental Council, 37 Wimpole Street, London, W1G 8DQ

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Information for new patients? FAQ’s

The journey of a thousand (S)miles begins with one step! (towards your dentist)

How often should one floss the teeth?
Use mouthwash regularly for better oral hygiene.
Care for your teeth by quitting smoking
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In House Membership!

10% off selected treatments when you join our In House Membership!

Discount on all treatments!
  • Dental fillings
  • Dental veneers
  • Root canal treatment
  • Crowns and bridges
  • Dentures
  • Extractions
  • To register you interest, click the contact us link below!
  • Send us a message or Call!
Are you Loosing your Teeth?

For existing dental problems

An attractive smile and fresh breath are important to everyone and also feature as one of our top priorities in your treatment.

Need a Solution?

For existing dental problems

Reigate dental centre deals with all common dental problems

You are always safe with us. We are ready to help any time.

All our patients are seen as individuals with their own specific oral health requirements.